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Pre-sales questions
Q.
Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do
you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q.
What forms of payment do you accept?
A.
PayPal monthly subscriptions..
Q. Do
you allow adult sites?
A. Yes, we do allow adult sites, or adult content
content on our servers.
Q. Is
tax included with my monthly or yearly plan?
A.
No, tax is included within the price.
Q.
What control panel do you use and do you have a demo?
A. The control panel we use is called
Direct Admin Cpanel. Yes click on
the front page for Direct Admin cpanel demo...
Q. Can
I pay monthly?
A. Yes, you may pay monthly
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How
long does it take to setup my account?
A. Your account will be setup automatically within 15
minutes to 12 hours of ordering.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or
shell access.You are still able to unzip files on the
server using our file manager as well as the ability to
setup cron jobs.
Q. Can
I password protect directories?
A. Yes you can password protect directory's within
Direct Admin Panel.
DNS
Q. How
long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully
propagate.
Q.
What do I set my domains name server's to?
A. On our thank you page our dns will be there or in your
welcome email.
Control panel
Q. Do
you have a manual for our control panel?
A.
Direct Admin Demo Here!
Q. Where do I go to login to my control panel?
A. You go to
http://www.yourdomain.com:2222
Q. How
do I make sub-domains?
A. To make a sub-domain login to your control panel and
click "domain management" inside of domain management you
will see a place to manage and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading cor ftp le from
here.
Q.
It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory
which is the public_html folder.
Q. Why doesn't my ftp password change when I change my
Cpanel password?
A. Please allow 24 hours for your FTP password to sync
with your Cpanel password.
Paths
Q.
What is the path to my users files?
A. The path is /home/username/public_html
Q.
What is the local path to perl?
A. The path to perl is
/usr/bin/perl
CGI/ASP/PHP/MySql/JSP
Q.
None of my cgi scripts are working on the server. How do I
get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After
your database is created you can manage it from phpmyadmin.
Software Versions
Q. What version of php are you using?
A. We are using version
4.3.3 and 4.3.4
Q.
What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most
recent stable Direct Admin version.
Billing
Q. How do I get the 7 day money back?
A. Simply email us your username, password, and why you
wish to cancel within thirty days, and we process your
refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will
automatically be deducted through PayPal.
Q. How do I stop billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must
also include "I give you permission to delete my website
and all of it's content." And then you must cancel
your PayPal subscription in PayPal.
SSL
Q. What is the difference between shared ssl and private
ssl?
A. A shared
ssl displays as https//ip/~yourusername/ A private ssl
would display as https://www.yourdomain.com in the address
bar.
Q. How do I purchase a private ssl from you and what type
is it?
A. Please
email to do so.
Q. Whats the path to the free shared ssl?
A. We need to
activate the shared ssl on each site manually that will
require it.
Q. I'm going to purchase my own ssl what do I need to
know?
A. Our
servers are Apache + Mod SSL If you require assistance
from us to install it there will be a $30.00 installation
fee.
Q. How do I transfer a ssl?
A. Every
place that sells ssl's has a different transfer procedure.
You will need to ask the
supplier
you purchased it from.
Subdomains
Q.
READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you
wish to use. MAKE SURE the subdomain name you give it
doesn't have a folder already named that name. If it does
the sub will not work. Example... I want to create the
subdomain test.hostgator.com so my sub name is going to be
test. If I already have a folder in my ftp named test I
need to delete it or rename it to something different
before I create the subdomain with the test name from
cpanel.
Q. What is a subdomain?
A.
www.domain.com is a domain name. A subdomain is anything
that replaces the www in a domain name. forum.aol.com
is a subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon
domain is a fully functional domain that will work out of
a folder in your main sites ftp.
Q.
READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot
create an addon domain if your dns hasn't proprograted to
the server already. So after you change the sites dns you
are trying to add you will need to wait 24-48 hours before
attempting to create your addon domain.
A. There are
three fields cpanel asks for when creating an addon
domain.
1.
"New Domain
Name:" You will put in the newdomain.com do not put www
in the name!
2.
"Username/directory/subdomain Name:" This will be the
folder cpanel creates in your main accounts ftp. MAKE SURE
that the name you give it doesn't already have a folder.
Example... If you want to give it the username chris. You
cannot have a folder in your account named chris already.
If you do and still try creating the username for the
addon domain to be chris you will mess a lot of things
up!!!
3. "Password:"
fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain
added?!!?
A. It
creates it as a subdomain by creating the folder within
your main sites ftp. Please ignore this! It is a fully
functional domain name. It is only called a subdomain when
in fact it is an addon domain. |
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